Hello Kathy and MAERSK team,

Can we have an update, please?

Thank you,

On Tue, Mar 17, 2026 at 5:08 PM Victor Sanchez <victor@provenancegrainways.com> wrote:

Good morning Kathy,

This is showing as paid on 2/11/26 on the Maersk portal. See screenshot attached.

Please advise.

Thank you,

On Tue, Mar 17, 2026 at 5:43 AM Kathy Patel <kpatel@mgmus.com> wrote:

Good Day, there is 1 invoice that remains due which is attached here. Please submit payment or provide proof of payment.

Thank you,

Kathy Patel

Metro Group Maritime

From: ca.customerexperience@maersk.com <ca.customerexperience@maersk.com>
Sent: Tuesday, March 17, 2026 8:34 AM
To: luc@provenancegrainways.com
Cc: Kathy Patel <kpatel@mgmus.com>; wfranck@jisabolivia.com; ahuaygua@jisabolivia.com; canadalogistics@provenancegrainways.com; marisa.bondoy@maersk.com; logistics@provenancegrainways.com; manlika.matchai@dsv.com; aaltamirano@jisabolivia.com; namreposting@maersk.com; namfrcsvcach@maersk.com; myfinance@maersk.com
Subject: Re: Fwd: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc / MRSU8250980 263917641

Good Morning,

I have sent a message to Kathy Patel who sent a message advising there was still an open invoice that needs settlement to re-activate account.

Please go to www.maersk.com/hub and click on my finance to review open invoices and pay on line. Once you have payment confirmation send receipt to namreposting@maersk.com , namfrcsvcach@maersk.com and us.customerexperience@maersk.com to further assist.

Thank you for your cointinued partnership with Maersk. You may be selected to receive the Customer Satisfaction and Loyalty Survey between Monday, March 2nd and Friday, March 20th, Your honest feedback is greatly appreciated and helps us improve our service to you and other. "You Voice Counts"

Thanks & Best Regards,

Jacqueline Fabre
Integrated Customer Experience
Maersk Direct Transport
180 Park Ave, Florham Park, NJ 07932
us.customerexperience.com
1-800-321-8807 PIN 1200

--------------- Original Message ---------------
From: Luc Delobel - PG [luc@provenancegrainways.com]
Sent: 3/16/2026, 6:39 PM
To: marisa.bondoy@maersk.com
Cc: ca.customerexperience@maersk.com; logistics@provenancegrainways.com; kpatel@mgmus.com; wfranck@jisabolivia.com; ahuaygua@jisabolivia.com; canadalogistics@provenancegrainways.com; manlika.matchai@dsv.com; aaltamirano@jisabolivia.com
Subject: Re: Fwd: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc / MRSU8250980 263917641

Hello Marissa,

We reached out to Kathy for information, but we're still waiting on a response. Is there a phone number we can use to reach her?

We're quite desperate to get our container out, so if there are alternative ways to clarify the situation and lift the hold on our shipment, please let us know.

We haven't gone through MAERSK in a while, so I think that's probably why our account is "inactive."

Furthermore, our accounting systems don't show any pending payments from Les Entreprises Provenance Grainways Inc. to MAERSK, so please let us know the reason for the delay.

Thank you for your understanding,

On Fri, Mar 13, 2026 at 8:33 PM Marisa Bondoy <marisa.bondoy@maersk.com> wrote:

Hi All,

Account is currently assigned with our 3^rd party advanced collection agency. Please connect with @Kathy Patel.

📢 Important Update for Canada and USA Cash Customers
Please note that emails sent to collectors’ personal business email addresses will not be actioned.
Kindly direct all communication to the designated Cash BA email addresses:

📧 US.cash.collections@maersk.com for USA

📧 CA.cash.collections@maersk.com for CA

Thanks and regards,

Marisa “Sai” Bondoy
AR Team Manager – Global Cash Collections (US and Canada)

Finance and Accounting Department

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Maersk Agency U.S.A. Inc.
Company phone: 1-800-321-8807 option 5, sub-option 1, sub-option 3 (5.1.3.2)
www.maersk.com

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From: ca.customerexperience@maersk.com <ca.customerexperience@maersk.com>
Sent: Friday, March 13, 2026 3:17 PM
To: luc@provenancegrainways.com; logistics@provenancegrainways.com
Cc: wfranck@jisabolivia.com; ahuaygua@jisabolivia.com; canadalogistics@provenancegrainways.com; manlika.matchai@dsv.com; aaltamirano@jisabolivia.com
Subject: Re: Fwd: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc / MRSU8250980 263917641

This message was sent from outside of your organization. Please do not click links or open attachments unless you recognize the source of this email and know the content is safe.

Good afternoon,

Please be advised the issue is with Consignee and having an in-active account. Once the account is made active the SWB will be released. Shipment due to arrive 3/15/26.

Recommend consignee to contact Finance Team to assist with re-activation of account.

Thank you for your cointinued partnership with Maersk. You may be selected to receive the Customer Satisfaction and Loyalty Survey between Monday, March 2nd and Friday, March 20th, Your honest feedback is greatly appreciated and helps us improve our service to you and other. "You Voice Counts"

Thanks & Best Regards,

Jacqueline Fabre
Integrated Customer Experience
Maersk Direct Transport
180 Park Ave, Florham Park, NJ 07932
us.customerexperience.com
1-800-321-8807 PIN 1200

Error! Filename not specified.

--------------- Original Message ---------------
From: Luc Delobel - PG [luc@provenancegrainways.com]
Sent: 3/13/2026, 1:48 PM
To: ca.customerexperience@maersk.com
Cc: wfranck@jisabolivia.com; ahuaygua@jisabolivia.com; canadalogistics@provenancegrainways.com; manlika.matchai@dsv.com; aaltamirano@jisabolivia.com
Subject: Re: Fwd: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc / MRSU8250980

Thank you, Jacqueline!

Please advise as soon as you can.

We unfortunately cannot afford further delays because of ship line holds..

On Fri, Mar 13, 2026 at 6:42 PM ca.customerexperience@maersk.com <ca.customerexperience@maersk.com> wrote:

Good day,

Hope your day is going well. This shipment has a SWB and Freight is showing released with authorization to move for Customs Release. Expected ETA is 3/15/26.

Will check with Origin Team and revert if any issue.

Thank you for your cointinued partnership with Maersk. You may be selected to receive the Customer Satisfaction and Loyalty Survey between Monday, March 2nd and Friday, March 20th, Your honest feedback is greatly appreciated and helps us improve our service to you and other. "You Voice Counts"

Thanks & Best Regards,

Jacqueline Fabre
Integrated Customer Experience
Maersk Direct Transport
180 Park Ave, Florham Park, NJ 07932
us.customerexperience.com
1-800-321-8807 PIN 1200

Error! Filename not specified.

--------------- Original Message ---------------
From: Luc Delobel - PG [luc@provenancegrainways.com]
Sent: 3/13/2026, 11:59 AM
To: manlika.matchai@dsv.com; ca.customerexperience@maersk.com
Cc: canadalogistics@provenancegrainways.com; ahuaygua@jisabolivia.com; aaltamirano@jisabolivia.com; wfranck@jisabolivia.com
Subject: Re: Fwd: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc / MRSU8250980

Hello,

We received another notification from MAERSK for this load >> "Original BOL is missing".

As explained previously, the Bill of Lading (BL) is marked for express release on the Sea Waybill (SWB). You confirmed that MAERSK fully released this load. Why are we receiving this again?

Please confirm once again that this load is fully released and please update your system.

Thank you,

On Tue, Mar 10, 2026 at 7:59 PM Luc Delobel - PG <luc@provenancegrainways.com> wrote:

Hi Jacqueline,

Thanks for the news. Good to know line hold has been lifted for both our lots.

Will we receive an updated notification from MAERSK that confirms this? I've ccd DSV, our customs broker, for visibility.

Thanks again,

---------- Forwarded message ---------
From: ca.customerexperience@maersk.com <ca.customerexperience@maersk.com>
Date: Tue, Mar 10, 2026 at 4:23 PM
Subject: RE: Fwd: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc / MRSU8250980
To: luc@provenancegrainways.com <luc@provenancegrainways.com>
Cc: canadalogistics@provenancegrainways.com <canadalogistics@provenancegrainways.com>, manlika.matchai@dsv.com <manlika.matchai@dsv.com>

Good day,

The BL selected was SWB and freight is showing released. Please make sure that Broker receives documents for customs clearance once shipment arrives with ETA 3/15/26.

Thank you for your cointinued partnership with Maersk. You may be selected to receive the Customer Satisfaction and Loyalty Survey between Monday, March 2nd and Friday, March 20th, Your honest feedback is greatly appreciated and helps us improve our service to you and other. "You Voice Counts"

Thanks & Best Regards,

Jacqueline Fabre
Integrated Customer Experience
Maersk Direct Transport
180 Park Ave, Florham Park, NJ 07932
us.customerexperience.com
1-800-321-8807 PIN 1200

Error! Filename not specified.

--------------- Original Message ---------------
From: Luc Delobel - PG [luc@provenancegrainways.com]
Sent: 3/10/2026, 4:31 AM
To: ca.customerexperience@maersk.com
Cc: manlika.matchai@dsv.com; canadalogistics@provenancegrainways.com
Subject: Fwd: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc / MRSU8250980

Hello,

MAERSK Canada notified us that there was a line hold on this shipment because the Bill of Lading (BOL) was missing.

However, our suppliers and myself checked with MAERSK's Bolivia office, and confirmed the Bill of Lading (BL) is marked for express release on the Sea Waybill (SWB). MAERSK Canada should not need an original document and therefore the line hold should be lifted.

We another load with MAERSK arriving soon (see below), and I suspect we'll have the same issue. Both loads are expressed released.

container #

SWB or Bill of Lading #

seal #

MRSU8250980

MAEU265207452

MLCL0415511

Please let me know ASAP if you need anything else to clear this with MAERSK Canada.

Thank you,

On Mon, Mar 9, 2026 at 6:18 PM Luc Delobel - PG <luc@provenancegrainways.com> wrote:

Hi Manlika,

Thanks for flagging this. I'll coordinate with our suppliers in Bolivia to sort out the original bill release.

I'll keep you in the loop.

Thanks again,

On Mon, Mar 9, 2026 at 2:20 PM Manlika Matchai - DSV <manlika.matchai@dsv.com> wrote:

Good morning,

Please see message below from Maersk.

Salutations/ Best regards,

Manlika Matchai, Customs Specialist, Customs, Montreal, Air & Sea CAN
Customs

Error! Filename not specified.Global Transport and Logistics

DSV Air & Sea Inc. | 1785 Rue Beaulac | Saint-Laurent | H4R 0S1 | Canada
manlika.matchai@dsv.com | Office +1 5144107800 | Direct Line +1 5144107833 | www.dsv.com

[Image is no longer available]

From: Montreal Customs - DSV <brokerage.yul@ca.dsv.com>
Sent: Monday, March 9, 2026 9:14 AM
To: Manlika Matchai - DSV <manlika.matchai@dsv.com>
Subject: FW: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc

Best regards,

Manh Ha Vu, Customs Assistant, Montreal, Air & Sea CAN
514-410-7800 ext 5171

From: automatedreportsnoreply@maersk.com <automatedreportsnoreply@maersk.com>
Sent: Sunday, March 8, 2026 4:53 AM
To: Ocean Imports Team Shared Mailbox - DSV <impseamtl@ca.dsv.com>
Subject: Pre-Arrival Maersk Exception Report : Dsv Air & Sea Inc

External email:Be careful with links and attachments

Error! Filename not specified.

Maersk Pre-Arrival Exception Report

Dear Dsv Air & Sea Inc Team,

Upon reviewing your inbound cargo status, it appears an action is required before your containers can be released. To prevent delays and charges, please review the Issue Type and Information listed below to determine your next action.

Maersk Inland moves and door deliveries require at least 48-72 hours to check availability and arrange transportation. The BL should also be released at the terminal, Maersk, Canada Customs and should have a valid delivery order.

For more information on Maersk online tools including demurrage, detention, free time and more click here.

B/L Number

Issue Type(s)

Container Number

Final Vessel / Voyage

Final Vessel ETA

Clearance Loc / Firms Code

Place of Receipt

Port of Discharge

Place of Delivery

Delivery Type

IT#

Shipper Name

Consignee Name

First Notify Party Name

Freight Released

BL Released

265207452

Missing Bill Release

MRSU8250980

MAERSK NACALA / 610N

2026-03-12

USHCJ / None

Arica, Chile

Newark, United States

Montreal, Canada

CY

V0710279857

Jacha Inti Industrial Sa

Provenance Grainways Llc

Dsv Air & Sea Inc

Y

N

Missing Bills of Lading (Line Hold)

Your original bills have not yet been received by Maersk or the final waybill is not yet released to the shipper. For original bills, please surrender at the following address:

Canada Address

Maersk Canada
501-5150 Spectrum Way
Mississauga,ON,
L4W 5G2
Phone :+1-877-338-0165

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--

Luc Delobel

Canada Operations Manager & International Development - Provenance Grainways LLC

Madrid • ES

--

Luc Delobel

Canada Operations Manager & International Development - Provenance Grainways LLC

Madrid • ES

thread::xWclqnUyds2vn5XIrgkZyD4::

--

Luc Delobel

Canada Operations Manager & International Development - Provenance Grainways LLC

Madrid • ES

--

Luc Delobel

Canada Operations Manager & International Development - Provenance Grainways LLC

Madrid • ES

--

Luc Delobel

Canada Operations Manager & International Development - Provenance Grainways LLC

Madrid • ES

The information contained in this message is privileged and intended only for the recipients named. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments.

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Luc Delobel

Canada Operations Manager & International Development - Provenance Grainways LLC

Madrid • ES

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Victor Sanchez
Finance & Operations Manager, Provenance Grainways LLC
Nevada City • CA‭
1 (530) 216-3746

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Luc Delobel

Canada Operations Manager & International Development - Provenance Grainways LLC

Madrid • ES

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